Contact NHS: 111

The NHS contact number is 111 for non-emergency medical advice, or 999 if you have an urgent medical emergency.

If you’re a resident of the United Kingdom, you are covered by the NHS, which is  the abbreviation for the National Health Service. The NHS is free for all legal UK residents as they are paid for by taxes. Primary services inlude emergency response and assistance. They also provide non-emergency health care via health education, health advice and check-ups with GP s, Nurses, dentists and other health care professionals. The NHS is not one system, it is a collective term for the local health services that are offered in England, Wales, Scotland and Northern Ireland.

If you or someone you are with is in need of emergency medical assistance, then please dial 999. This is the emergency hotline in the UK.

If you have other business with the NHS or if you wish to contact them regarding a non-emergeny case, then you can use the N H S phone number in your area. The following are the contact information for the 4 NHS offices operating in the UK.

National Health Service (NHS)– England

  • 999 is the number to phone if you or someone you’re with needs emergency medical attention in England.
  • Phone 111 to contact the NHS non-emergency helpline. Call this number for enquiries regarding non-emergency health issues.
  • You can call 18001 111 to contact NHS England via textphone.
  • 0300 311 22 33 – NHS England Customer Service Line
  • england.contactus@nhs.net – you can send your enquiries via email at this address.

You can also send your enquiries by post to the following address:

NHS England,
PO Box 16738,
Redditch,
B97 9PT,
United Kingdom.

NHS Direct – Wales

  • 999 is also the emergency medical assistance number in Wales.
  • 0845 4647 – If you need health advice or feel unwell but it’s not an emergency, then contact this number.
  • 0845 606 46 47 – Use this number if you’re using a textphone.
  • ppi.team@wales.nhs.uk – You can email your comments, feedback and suggestion to this email.

You can also use the following address, if you prefer to send a post:

The Director,
NHS Direct Wales,
Thanet House,
10 Phoenix Way,
Enterprise Park,
Swansea,
SA7 9EH,
United Kingdom.

You can also write to this address regarding any concern you may have about the services provided by NHS Direct Wales:

Chief Executive,
Welsh Ambulance Services NHS Trust,
Trust Headquarters,
HM Stanley Hospital,
St Asaph,
Denbighshire,
LL17 0RS,
United Kingdom.

NHS – Scotland

  • Emergency NHS Scotland contact number is 999, and you should use this if someone needs medical attention urgently.
  • 111 – Use this number if you have any health related enquiries but they’re not related to an emergency medical issue.
  • Use this online feedback form for comments, suggestions or compliments: http://www.show.scot.nhs.uk/contact-us/feedback/
  • 0800 22 44 88 – Call 0800 22 44 88 if you want to locate a pharmacy in your area.
  • https://nhsnss.org/contact-us/ – You can also use this feedback form for complaints, comments and feedback about the NHS Scotland services you may have received.
  • You can also contact Louise MacLennan, their Head of Public Participation and Engagement via Email at NSS.feedback@nhs.net or via phone at 0131 275 7457 or through a text relay at 18001 0131 274 7457.
  • If you want to commission their services, then contact Janis Heaney, their Business Development head via email at: janis.heaney@nhs.net
  • If you’re a member of the media and would like to contact NHS Scotland, then email John MacEachen, their NSS External Communications Manager at: john.maceachen@nhs.net

NHS Scotland’s administrative office locations are as follows:

(Edinburgh)

Area 074E,
Gyle Square,
Edinburgh,
EH12 9EB,
United Kingdom.

(Glasgow)

Glasgow Meridian Court,
5 Cadogan Street,
Glasgow,
G2 6QE,
United Kingdom

NHS – Northern Ireland (aka Health and Social Care – HSC Northern Ireland)

999 – This is the medical emergency hotline for Northern Ireland.

If you want to learn more about the services offered by HSC, then use the feedback form here: http://online.hscni.net/contact-us/online-feedback-form/

If you or someone you know is in urgent need of emotional or psychological assistance, then please contact Lifeline at: 0808 808 8000 or 18001 0808 808 8000 via textphone.